When to Call Emergency Service
- No heat when temps are below 40°F (especially with kids, elderly, or medical conditions)
- No AC when temps are above 90°F (same vulnerability concerns)
- Burning smell from vents or unit (potential electrical fire)
- Carbon monoxide detector going off (safety emergency)
- Water pouring from indoor unit (active leak / drain failure)
- Loud explosion or grinding sound from unit
- Smoke from outdoor unit
- Furnace pilot light won’t stay lit (gas safety issue)
How Our Emergency Service Works
1. Call (843) 799-5478 — anytime
Real human answers 24/7/365 — including weekends, holidays, middle of the night. Not a voicemail. Not a call center in another state. Florence-based dispatch.
2. Triage on the call
Dispatcher confirms address, gathers symptoms, and gives you an estimated arrival time. They’ll also walk you through any immediate safety steps (e.g., shut off power if there’s smoke).
3. Tech dispatched immediately
On-call technician dispatched. ETA usually 30–90 minutes for emergencies inside the Pee Dee region.
4. Diagnose + repair
Trucks stocked with common emergency parts — capacitors, contactors, igniters, refrigerant. Most emergency repairs done same-call.
5. Honest pricing — emergency premium clearly disclosed
Emergency service has an after-hours fee ($150–$250 depending on time + day). Comfort Club members: no after-hours fees, ever. We tell you the total cost before any work starts.
Pricing
Emergency dispatch fee (after hours): $150–$250 in addition to standard repair pricing. Comfort Club members: $0 emergency fee. Most emergency repairs (same as standard): $200–$850.
Frequently Asked Questions
How fast can you get here in an emergency?
30–90 minutes inside Florence County. Up to 2 hours for outer Pee Dee cities (Marion, Lake City, etc.). We give you a real ETA on the call, not a “sometime today.”
Is emergency service worth it vs. waiting until morning?
For safety issues (CO, electrical, gas) — call immediately. For comfort issues — depends on weather, household, and patience. We’ll be honest if you can safely wait until morning to save the after-hours fee.
Why does Comfort Club waive the after-hours fee?
It’s the single biggest perk of membership for most members. One avoided $200 emergency fee covers about 10 months of dues.
Do you serve commercial buildings 24/7?
Yes. Restaurants, retail, medical offices, and similar — we have priority commercial response agreements available, including guaranteed-response SLAs for critical-environment buildings.